Solved

My phone number has been stolen and I can't contact anyone at ID!

Forum|Forum|2 years ago
April 19, 2023
2 replies
102 views

Nectarine
Community Member

Someone has ordered a new SIM and set it up with my name and number. They have activated it, deactivating my SIM. They now have access to all my one-time passcodes, giving them access to all my online accounts and banking.

I've been trying to contact ID via the live chat since yesterday, it's always a 1hour+ queue, and the connection drops before I make it to the front of the queue.

The scammer ordered the SIM to:

15 Ellingham Court
Thornton
BRADFORD
BD13 3EF

If ID cannot get this sorted by 4PM today I'm going to drive there with a hammer and sort it myself.

Best answer by andewhite

Doesn’t sound great @Nectarine.

I’d recommend contacting the iD social media customer support team privately by using Facebook (with Messenger), or Twitter (by DM) for assistance.

The iD agents work until 8pm on weekdays (and 6pm at weekends).

This topic has been closed for replies.

+26

andewhite
Platinum  Contributor
Answer
Forum|Forum|2 years ago
April 19, 2023

Doesn’t sound great @Nectarine.

I’d recommend contacting the iD social media customer support team privately by using Facebook (with Messenger), or Twitter (by DM) for assistance.

The iD agents work until 8pm on weekdays (and 6pm at weekends).

Forum member (non-iD).

Like

+24

Kash M
iD Mobile Employee
Forum|Forum|2 years ago
April 24, 2023

Hi @Nectarine,

Sorry to hear that you are having trouble getting through the Live Chat Team.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

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