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Question

Upgraded from a SIM-only contract to a phond contract, will I get a new SIM card?

  • January 31, 2022
  • 3 replies
  • 136 views

Freya P
Community Member

I’ve been on a sim only contract with ID mobile for nearly 4 years. I’ve upgraded from the sim only contract to a phone contract with ID. My question is will I get a new SIM card in the post to use and will my old sim only contract be automatically discontinued and replaced with my new phone contract? Or do I continue using my old SIM card?

thank you 

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3 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • January 31, 2022

If you upgraded then you can continue to use your old SIM card…

ID Mobile do send a new blank SIM card with your handset but you do not need to activate if if your happy to continue using the old SIM card. Keep it safe though because it will come in handy as a spare SIM card should anything happen wto the old one. 👍


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • January 31, 2022

Hello @Freya P,

If you’ve upgraded your SIM only plan via the app or iD My Account online, then your new phone will come with a new SIM.

You should be able to use your old SIM in your new upgrade, if the existing SIM card fits and you prefer to do so - although iD recommend activating the new one.

If you don’t use the new SIM, as @WelshPaul says keep it somewhere safe. If you ever activate it by mistake you’ll need to put it in your phone to continue using the iD mobile network.

Good luck and enjoy your new phone.

 

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • February 6, 2022

I’ve been on a sim only contract with ID mobile for nearly 4 years. I’ve upgraded from the sim only contract to a phone contract with ID. My question is will I get a new SIM card in the post to use and will my old sim only contract be automatically discontinued and replaced with my new phone contract? Or do I continue using my old SIM card?

thank you 

Hi @Freya P,

I’ve just replied to your other topic also regarding your upgrade. A new SIM is sent with upgrades incase you change your phone and you can activate it when it arrives.