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5449 Topics

M
Civilian
Maff2705Civilian
asked in Ask a question.

Bereavement - how do we cancel?

Hi, my father has passed away. How do I cancel his contract? Thank you 

10
Mohammed
iD Mobile Employee
1 year ago
Paula Cattrall
Newbie
Paula CattrallNewbie
asked in Ask a question.

changing my number because of harrasment with police refrence number

Hi can you help please

5
Mohammed
iD Mobile Employee
1 year ago
Lozza76
Newbie
Lozza76Newbie
asked in Ask a question.

Ordered iPhone 13 Mini, it's now out of stock

I have just ordered a mobile phone with your company. At no point did it mention the phone was out of stock. there is no update when the phone will be in stock…..not great really when I don’t know when I will actually get a phone or nothing was mentioned before I made the order !

5
Tom
iD Mobile Employee
1 year ago
D
Rookie
Davoud.esRookie
asked in Ask a question.

poor/ no signal at home (Three outage in my area)

I have poor signal/ more often no signal for a few weeks and I dont receive 5g internet anymore at my home . maximum speed I receive is 7 or 8 mb ps and just I have 1 signal anthen all the time ,I tried to some where else but it seems problem it is network from my postcode.its start from 3 weeks ago but today its worth I couldnt any have normal call all the time voice come and go.please check and let me know whats a problem and when will be fix.Best Regards 

10
WelshPaul
Legend
1 year ago
T
Newbie
TomTB1995Newbie
asked in Ask a question.

Calls to specific number keep cutting out

Every time I try to call a specific number the call cuts out, they can ring me and I can text them and I can ring other numbers. Is there a way to fix this?

12
Tom
iD Mobile Employee
1 year ago
Y
Newbie
YO-SJNewbie
asked in Ask a question.

Vigor 2862Vac router with USB broadband

I have a Vigor 2862Vac Router that will allow me to use a USB dongle to distribute the internet signal to my devices. I am going to use the wired connection of the router.  I don’t want to use the wifi.Does ID sell a USB dongle package that will allow this option? 

1
andewhite
Legend
1 year ago
Scott Mclaren
Newbie
Scott MclarenNewbie
asked in Ask a question.

is this a scam!???

Is this a scam!?? The Sim barely works! Restrictions on internet! Bad signal! Slow speeds! Can't get help! Can't get an answer! Can't cancel! Can't ring anyone!! Unless I get help today I'm done!

6
andewhite
Legend
1 year ago
Guy Simpson
Rookie
Guy SimpsonRookie
asked in Ask a question.

sms - multimedia charges

Suddenly my texts are classes as multimedia even though they are simple texts and I am being charged 30p per message. I haven't changed anything but now darent send a simple text! Help

10
Rory
Newbie
1 year ago
Spacegirl2820
Newbie
Spacegirl2820Newbie
asked in Ask a question.

Phones eligible for trade in.

Can I trade in a Hauwei p20 lite and an S10 lite?

2
Spacegirl2820
Newbie
1 year ago
John Mc
Newbie
John McNewbie
asked in Ask a question.

New sim cards,

upgraded and recieved a new sim card I have read that this does not have to be used, so can I use the new sim in my other phone or device with the same number and under the same account?

12
andewhite
Legend
1 year ago
MM2404
Newbie
MM2404Newbie
asked in Ask a question.

Roaming End date?

Hello is there any plan to have the free roaming removed from the sim only plans? I would like to join but don’t want to sign up if this is something that will change mid contract with ID

4
Tom
iD Mobile Employee
1 year ago
J Fly
Rookie
J FlyRookie
asked in Ask a question.

how do i pay

I lost my mobile with my ID sim months ago. I've cancelled my account but still owe £5 and ID are chasing me for it. I cant get on my account as I cant remember my password. I cant reset it because a code is automatically sent to my lost phone. I've spent hours on live chat and still no resolution. Now I have emails from ID threatening me with debt collectors! All I want to do is pay the £5!!

5
J Fly
Rookie
1 year ago
C
Newbie
ChipsnteaNewbie
asked in Ask a question.

no Wi-Fi

Just bought a new iPhone 13, changed sim and details from old iPhone 7 everything working fine except a few days ago, when I leave the house my Wi-Fi says not connected, no internet, emails, text messages or phone calls, works fine at home but as I’m out at work a lot of the time, not much use, as I’m paying for this any (urgent) answers appreciated.

2
Rory
Newbie
1 year ago
R
Newbie
r5inghNewbie
asked in Ask a question.

Stuck - unable to order replacement for lost sim

Hi, I’ve been a customer for a while - recently my sim was lost by a family member - I’m not able to log in as I can’t receive a 2fa code and I’m not able to call or chat (which doesn’t work) - has been an extremely frustrating experience - I just want a sim for a service I’ve been paying for 2 months for!

8
R
Newbie
1 year ago
L
Civilian
Lauren2093Civilian
asked in Ask a question.

PAC CODE NOT WORKING

Trying to move over my old number from contract to my new ID account and the form page is saying the PAC code is incorrect but it isn’t  Need help 

4
andewhite
Legend
1 year ago
E
Newbie
EmBNewbie
asked in Ask a question.

PAC transfer

Hey, I’ve entered all my details to transfer my old number with a PAC code, etc, but it is saying ‘There is an issue with your PAC’ Please can you help me? Thank you [REDACTED PICTURE] 

4
Rory
Newbie
1 year ago
A
Newbie
aoliverNewbie
asked in Ask a question.

Pause payment pending receipt of a death certificate

My father (the account holder) has died and we want to close his account. There is currently a backlog, meaning that we have been unable to find out when we can expect to collect the death certificate. I’m wondering how we ‘notify’ his death so that payment can be paused pending receipt of the death certificate - your own guidance seems to suggest this is possible (see quote below), but I can only find the address to send the copy of the death certificate to, not anything about how to notify you of his death before we have received the certificate.“Once we receive notification that the account holder has passed away, we’ll put any collection of money on hold for 21 days. Once we receive the death certificate and process this evidence, we will disconnect the account and de-activate the direct debit within 72 hours.”

1
Rory
Newbie
1 year ago
F
Civilian
Furniture RestorerCivilian
asked in Ask a question.

Sim Rejected

I recently upgraded my package. Received new Sim and activated it but my phone says the card has been rejected.  

2
F
Civilian
1 year ago
bago76
Newbie
bago76Newbie
asked in Ask a question.

no account

I have had an email as I am due an upgrade but my id log in details saying it has been closed 6 months ago

5
L
Newbie
1 year ago
F
Newbie
FifeyNewbie
asked in Ask a question.

unable to receive incoming calls and no missed call on phone either

Unable to receive incoming calls, and no message received to state I have missed a call. My father has cancer and currently receiving stem cell treatment, and regularly in hospital. He has phoned me several times in the last three months, but I am not even aware he has called me. This is unacceptable. When I have checked coverage when I am at home, told it is very good. I have reset phone and it has made no difference at all. I need the phone to work as it should as have no home phone. This is really urgent due to the length of time this has been ongoing.

3
andewhite
Legend
1 year ago
M
Newbie
MomoKNewbie
asked in Ask a question.

unable to redeem subscription

I swapped to ID last month and they sent an email about apple subscription free for 4-5 months. I clicked on the link, pressed redeem but it keeps saying there is an error. Can someone tell me what the issue is?  thanks 

3
Rory
Newbie
1 year ago
S
Civilian
samwise24Civilian
asked in Ask a question.

No Vo LTE symbol after switching to iD on Galaxy S20+

Hi,  I’ve switched to iD from EE recently, on a Samsung Galaxy S20+. Before, on EE, in my bar at the top it would feature the VoLTE symbol for 4g calling (as I understand it), but since switching this has disappeared. My device is definitely capable of it, and I understand iD offer 4g calling/VOLTE, so why has it stopped showing?  Is it something only available on certain plans or do i have to activate it or what? 

6
andewhite
Legend
1 year ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

The iPhone SE3 - 2022Blog

The iPhone SE3 is the perfect combination of some of Apple’s best iPhone features, in a surprisingly compact package. The screen’s only 4.7”, which is really comfortable to hold - perfect for teenagers or anyone who doesn’t feel the need for a huge screen. The SE3 clocks in far smaller than the 6.1 – 6.7” you’ll see on the iPhone 13 models, and that smaller screen comes with a smaller price tag. Let’s dig into what there is to know about this latest generation of the iPhone SE. PerformanceThe iPhone SE3 is powered by Apple’s A15 Bionic chip – the same as the super-powerful iPhone 13 series. Sounds technical (because it is) but let’s break down what an A15 Bionic chip actually does for your phone:- No waiting around for apps to load- Works with the operating system (iOS) and battery to get you more battery life- Makes the iPhone SE3 all-around fasterSnap awayThe SE3 has one camera on the back, and one on the front – keeping it simple but without compromising on quality. Apple’s cameras

25111
nilesh1979
Rookie
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Top tips for taking photos on your phone

Want to up your Instagram game? Then check out our hottest camera phone tips below.These days, all half decent phones have cameras where you can just point and shoot. Press the shutter button, a nice photo appears on your screen, job done. But you can do a lot better with just a little extra planning. Follow our tips below, for quality photos that’ll light up your social feeds and rack up some serious likes. 1. Switch on your grid lines.Pro cameras have framing grids in the viewfinder window, to help you square things up and compose your shot. You’ve got this option in your phone camera app, so go ahead and switch it on. It shouldn’t be hard to find. If you’ve got an Android phone it’ll be under something like Settings > Apps > Camera > Grid Lines. You’ll now be able to keep everything parallel with any natural horizontal and vertical lines in your shot. 2. Use natural light.Natural light is a photographer’s friend. Making use of it is always a better choice than using your ph

24731
nilesh1979
Rookie
1 year ago
Jo Cooke
Newbie
Jo CookeNewbie
asked in Ask a question.

My SIM still hasn’t arrived

Hi, I ordered a SIM 7 days ago and it still hasn’t arrived. I’ve received all the emails, including the one that says you’re going to charge me even when I don’t have the SIM yet. Please could you send me a SIM so I can set up my new account. I don’t want to cancel my old SIM until I have the new one and I definitely don’t want to be paying for both. Not very happy about the service so far given that I can’t even use the chat without having the SIM. Please help. Thank you.

4
andewhite
Legend
1 year ago
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