Solved

Can't access Live Chat


Just received my new iD SIM and want to activate it.

The automated process isn’t working and the webpage advises I contact you.

Have tried to find Live Chat on your webpage but can’t find any way of accessing it.

Please advise!

Thank you...

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Best answer by Will 15 August 2020, 11:10

Hi @Moynster,

 

If you follow the link below, it’s about halfway down the page. I Just tried it myself and it seemed to work fine:

 

https://www.idmobile.co.uk/help-and-advice/contact-us

 

Hope this helps.

 

Will

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11 replies

Userlevel 3
Badge +5

@MPJS 

Please try access live chat here

Alternatively please give me some more details about the error message you are receiving.  

Thanks

Thanks for the response Aklima.

This link takes me to the ‘Contact Us’ page, but I can’t see how to access Live Chat there.

There is info about it, but no active link - at least, not that I can see!

Thanks.

Userlevel 3
Badge +5

@MPJS 

I will send you some instructions via private message. 

 

I’m trying to access live chat and I can’t see it anywhere on the contact us page

please help.

Userlevel 5
Badge +6

Hi @Moynster,

 

If you follow the link below, it’s about halfway down the page. I Just tried it myself and it seemed to work fine:

 

https://www.idmobile.co.uk/help-and-advice/contact-us

 

Hope this helps.

 

Will

Im the same for my new sim, just came in an envelope with a receipt, this is ridiculous I wish I knew how poor the customer service was with this network and I wouldnt have changed. I need to contact somebody somehow!!!

Userlevel 5
Badge +6

Hi Joan, please follow the link below for all the info you need on activating your new SIM card:

 

https://community.idmobile.co.uk/getting-started-20/activating-your-new-sim-29848

 

If you still require assistance, please let u know and we’ll be happy to provide it.

 

Will

Hi @Will ,

I am having the same problem with accessing the Live Chat. 

I am logged in. It is 14:30 on Wednesday, so within working hours. I go to Contact Us at https://www.idmobile.co.uk/help-and-advice/contact-us - the Live Chat description is there halfway down the page, but there is no button or popup for chat.

I’ve attached a screenshot below.

I have the same problem in Chrome (85.0.4183.83), Edge, Firefox, and Internet Explorer 11.

Please can you help.

Best wishes,

Bagoflizards

 

Screenshot to show no live chat option

 

Userlevel 5
Badge +6

Do you have any sort of Ad blocker enabled @bagoflizards?

 

If so, could you try disabling it and trying again for us?

 

Will

@Will  thanks for your reply - afraid so, even with my adblocker switched off.

Userlevel 5
Badge +6

How unusual @bagoflizards.

 

What is it you wish to discuss with them? If you give us an idea, we should be able to assist right here.

 

Will

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