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Question

different phone numbers appear


Ed_Wilkinson
Community Member

I have transferred my phone number over and people phone me all the time on my transferred number. however, two people have told me that my normal texts are coming through under a different number. any ideas?

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2 replies

Gregor
Helpful
 Contributor
  • Helpful
 Contributor
  • 1061 replies
  • January 4, 2020

Hey @Ed_Wilkinson 

 

This is very typical issue with iMessage on iPhones. This app does not change your number automatically. Try to follow this tutorial from this link and see if that helps you fix it.

 

Kind Regards

Gregor


Phil H
iD Mobile Employee
  • iD Mobile Employee
  • 411 replies
  • January 6, 2020

Thanks @Gregor 

 

@Ed_Wilkinson , if you are using an iPhone, you can also look within Messages > Send and Receive to check and remove any incorrect information.

Phil