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Question

different phone numbers appear

Ed_Wilkinson
Community Member

I have transferred my phone number over and people phone me all the time on my transferred number. however, two people have told me that my normal texts are coming through under a different number. any ideas?

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    2 replies

    Gregor
    Helpful
 Contributor
    • Gregor
    • Helpful
 Contributor
    • 1061 replies
    • January 4, 2020

    Hey @Ed_Wilkinson 

     

    This is very typical issue with iMessage on iPhones. This app does not change your number automatically. Try to follow this tutorial from this link and see if that helps you fix it.

     

    Kind Regards

    Gregor

    I am not iD Mobile employee but I am here to help anyone as best as I can.
    Phil H
    1 person likes this
    • Phil H
      Phil H
    Phil H
    iD Mobile Employee
    • Phil H
    • iD Mobile Employee
    • 411 replies
    • January 6, 2020

    Thanks @Gregor 

     

    @Ed_Wilkinson , if you are using an iPhone, you can also look within Messages > Send and Receive to check and remove any incorrect information.

    Phil 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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