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Transfer my number

C
Community Member
hi can anybody help.
I ported my number from EE two days ago on the 3rd day it’s saying no service I’ve tried everything turning my phone on and off, removing and replacing sim, reset network but nothing seems to work I don’t know what else to do 😩😩can someone please help .

Best answer by Ryan D

Hi @Christine,

Is everything back up and running now? A port would usually take 2 working days. If it's not working, turn your phone completely off and then back on again to bring through the service.

Ryan
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4 replies

Gregor
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  • Gregor
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  • January 9, 2019
Hi @Christine

Just give it a little bit more time, try tomorrow and see if network works. Porting number can take quite a few days for everything to work 100%
I am not iD Mobile employee but I am here to help anyone as best as I can.
C
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    Christine
Ryan D
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  • Ryan D
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  • January 10, 2019
Hi @Christine,

Is everything back up and running now? A port would usually take 2 working days. If it's not working, turn your phone completely off and then back on again to bring through the service.

Ryan
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C
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    Christine
C
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  • Christine
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  • January 10, 2019
Thank you very much it works 😊
Mohammed H
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    Mohammed H
Mohammed H
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  • Mohammed H
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  • 7962 replies
  • January 21, 2019
Christine wrote:
Thank you very much it works 😊


Glad to hear that it's now working Christine!

If you have an iPhone, there may be some additional steps you need to do.

This is updating iMessage for the new number. If you don't do this, you'll face issues with texting as your old number will show.

To do this, follow the topic here: https://community.idmobile.co.uk/ask-a-question-18/wrong-number-still-showing-in-messages-after-port-536

Mohammed
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