Like many people I received a email on joining ID mobile with an offer to get up to 2 months of apple fitness+ free for up to 2 months. However when I clicked on the link I got a message saying “UID Missing or incorrect.” I have tried different browsers & on a PC, iPad and iPhone.
This has previously been raised as an issue several times on the ID mobile community site. I raised it again via Live chat today and after a discussion with a person, not a chatbot, I was advised that “I have spoken with a manager however the links provided are not working at our end as well, it would be required to correspond directly with Apple”. I asked if they could then do this and was advised “the promotion is not run by ID mobile you are going to need to speak to Apple”.
I think ID mobile need to do much much better and resolve this issue on their customers behalf instead of expecting their customers to do it and contact Apple. Where would you even begin to start? This has been a very poor initial customer experience with ID mobile. I suppose people just give up. Is there anybody from ID who can raise this internally?
