Hello!I tried to transfer my number from another supplier to ID Mobile. After my purchase, I received the following email in few hours:We are contacting you regarding your recent order. Your order has been unsuccessful and this is due to one of the following reasons:- The first name/surname/date of birth that you supplied on your order doesn't match your existing account that you hold with iD Mobile.- The network has had an issue identifying either your current or previous address.- You need to activate direct debit as a payment method on your current contract with iD Mobile and allow at least 30 days before re-applying.- You have an outstanding balance with iD Mobile that needs to be paid.- You have reached our maximum connections policy. You may need to pay 1-3 bills before applying for an additional connection.You can find out more by contacting our team through live chat,Alternatively, please re-check your details if they appear to be incorrect and place a new order. I started another order and this was also not succesful. I am not sure about the main cause of the problem. I tried to solve this through live chat and I was directed to the community. Could you please guide me on how I should proceed? Best regards

Hi @besteWere you trying to change networks by submitting a PAC code given to you by the network you are leaving?https://www.uswitch.com/mobiles/guides/porting-your-mobile-phone-number/The information you received in the email sounds like you have or previously had a contract with iD Mobile and they are trying to verify you via information they had on you. If this is not the case then you need to contact the Live Chat.You can also call the sales team on02071391397 between 9am-6pm, Monday-Friday.When you say ‘ I tried to solve this through live chat and I was directed to the community ‘ was this advice after connecting with the chatbot?To talk to an actual adviser then type ‘talk to a person’ in the dialogue box and this will bypass the chatbot. Do not type any sort of question as this will get you trapped in the Chatbot roundabout.Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.Good Luck x

Can not transfer my number to ID mobile

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

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The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

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