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can’t submit my PAC code

  • November 8, 2024
  • 4 replies
  • 59 views
J
New
 Contributor

I’m trying to submit my PAC code but keep getting a message telling me there is an issue with it. I have had a new code issued by my old provider but still have the same problem. I can’t find anything to tell me what else I can try??

    4 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3304 replies
    • November 8, 2024

    Hey there @joanneclarenelson, we’re sorry to hear that.

     

    Are you using a transaction code beginning with “4”?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor

    Yes, I am.

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12061 replies
    • November 8, 2024

    Probably best to contact the iD advisers for help submitting your PAC, @joanneclarenelson.

    iD Mobile

    The advisers work until 8pm on weekdays (6pm at weekends) - I recommending telling the 24/7 chatbot you want to “talk to a person.

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8008 replies
    • November 9, 2024

    Hi @joanneclarenelson 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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