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Question

Can’t switch my mobile number using a PAC

H
Community Member

I want to switch my mobile number from O2 to ID Mobile using a PAC code. I get the following error when trying to submit the request for the switch.

We’ve tried to process your PAC, but there’s an issue with the information that you’ve submitted. Please check that you have provided the correct details and try again.
 

I’ve double checked the details and I‘m convinced that I’ve supplied the correct details.

Can someone help?

 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12036 replies
    • March 11, 2025

    Probably best to contact iD customer service for a web chat about processing your O2 PAC, ​@harrisonpi.

    iD Mobile

    This community article might help - the iD advisers work until 8pm on weekdays.

    Forum member (non-iD)
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • March 12, 2025

    Hey there ​@harrisonpi, sorry to hear that.

     

    Can you confirm your PAC code is in date, and you’re using the transaction code beginning with a 4?

     

    Thanks,

    Tyler

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