changing provider and keeping my number

Forum|Forum|6 months ago
February 4, 2026
5 replies
149 views

My wife and I both changed provider to ID a few days ago. We had a single PAC code from Sky (I was the account holder, with both mobiles on my account) which was accepted in my case. ID did not accept the number for my wife and we had endless conversations with Sky during which 5 more PAC codes were issues. The process failed each time on line and only during a live chat with ID did it work. We are now able to use the ID SIM cards with our old numbers. However the Sky account has not been closed and they continue to bill me. I have spoken to their cancellation team and technical who tell me that their records show the transfers have not been completed and that they are concerned we will lose our numbers if they close off the accounts manually.
ID Advisers tell me the transfers were completed. Who should I believe? It seems to me that as the new SIM cards seem to be working ok with the old numbers, we should be ok. Can anyone advise me!?

Best answer by WelshPaul

If your old Sky accounts are still active then the port hasn’t fully completed. You have a split port which is common in the industry. Any issues arising from the port are the responsibility of the gaining provider.

WelshPaulAnswer

Platinum  Contributor

If your old Sky accounts are still active then the port hasn’t fully completed. You have a split port which is common in the industry. Any issues arising from the port are the responsibility of the gaining provider.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

tony1952ukAuthor

New Contributor

Thank you. I am still confused. In the day of the transfer my old sky sim seemed to stop working and shortly after it was replaced by the new ID sim the service resumed. I am now able to send and receive emails and texts on the old number. Is that still defined as split port?

WelshPaul

Platinum  Contributor

If your old provider is still billing you yes, you’ll likely find you can’t receive calls and texts from certain numbers. Simply contact iD Mobile and explain that your numbers work with both providers.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Z

Zandile M

iD Mobile Employee

Hi @tony1952uk

Thank you for getting in touch with us. Kindly confirm when the number porting took place, or when it is scheduled to be completed. It’s possible that the number has not yet been fully ported over to us and may still be in progress, which could be causing this issue.

Thank you,

Zandile

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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tony1952ukAuthor

New Contributor

My porting took place on 27th January and my wife on 29th