My wife and I both changed provider to ID a few days ago. We had a single PAC code from Sky (I was the account holder, with both mobiles on my account) which was accepted in my case. ID did not accept the number for my wife and we had endless conversations with Sky during which 5 more PAC codes were issues. The process failed each time on line and only during a live chat with ID did it work. We are now able to use the ID SIM cards with our old numbers. However the Sky account has not been closed and they continue to bill me. I have spoken to their cancellation team and technical who tell me that their records show the transfers have not been completed and that they are concerned we will lose our numbers if they close off the accounts manually.
ID Advisers tell me the transfers were completed. Who should I believe? It seems to me that as the new SIM cards seem to be working ok with the old numbers, we should be ok. Can anyone advise me!?
changing provider and keeping my number
+26If your old Sky accounts are still active then the port hasn’t fully completed. You have a split port which is common in the industry. Any issues arising from the port are the responsibility of the gaining provider.
Thank you. I am still confused. In the day of the transfer my old sky sim seemed to stop working and shortly after it was replaced by the new ID sim the service resumed. I am now able to send and receive emails and texts on the old number. Is that still defined as split port?
+26If your old provider is still billing you yes, you’ll likely find you can’t receive calls and texts from certain numbers. Simply contact iD Mobile and explain that your numbers work with both providers.
Hi
Thank you for getting in touch with us. Kindly confirm when the number porting took place, or when it is scheduled to be completed. It’s possible that the number has not yet been fully ported over to us and may still be in progress, which could be causing this issue.
Thank you,
Zandile
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