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Question

Confirmation of my switch to ID but not working and no coversge

  • June 16, 2026
  • 1 reply
  • 2 views
T
Community Member

I’ve had the confirmation text saying:

 

Hi TIMOTHY - good news! Your number has switched to iD Mobile, and your account with your previous provider has been disconnected. Just switched and having issues with iMessage or FaceTime? Check out our Community article for help with your settings: community.idmobile.co.uk/g-164/h-57840

 

but it has not worked and I’m not getting any data on my phone despite restarting it. It’s has no coverage all day. 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 16, 2026

Hi ​@Timkwant,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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