how can I request ID Mobile to perform a routing reset on a number. My previous network has stated that this needs to be done as they have done everything from their side. I was changing two phones from SKY to ID mobile at the same time and they gave one PAC for both. Unfortunately something messed up and only one of the numbers got handled properly which has left one phone still on the new ID mobile number. Any help would be very much appreciated.
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How do I request ID to perform a Routing Reset on a number?
Best answer by Daz_S
Just another thought.
Are both numbers working on the iD network even if one phone is showing the wrong number?
(sometimes the phone can retain the provisional number allocated on the SIM by iD rather than your number).
This might be a case that both numbers did get ported over (via 1 PAC) but one phone needs a nudge.
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