Hi ​@Connemaracait,

Thanks for getting in touch.

If you've only recently activated the SIM, it's possible that the data services have connected before the voice services have fully provisioned.

To find your mobile number, you can try:

• Checking Settings > Phone > My Number on an iPhone
• Checking Settings > About Phone > SIM Status on most Android devices

We'd also recommend:

• Restarting the handset
• Removing and reinserting the SIM
• Ensuring the network mode is set to 4G/3G/2G (Automatic) or similar
• Trying a network reset

If you're able to use data but cannot make calls, please let us know what happens when you try to call. For example, do you hear an error message, does the call fail immediately, or does nothing happen?

If the issue continues after restarting the phone, please contact our Live Chat team so they can check that all services have been activated correctly on the SIM: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

Thanks for your reply.

I found the phone number in an email, so that is resolved. My android phone didn't pick up a number as I had tried there first.

Re the calls and texts I understand from complaints that not all handsets are compatible with IDmobile. I have yet to look up the list but this is most likely the problem. It's a pity I was not made aware of this at the time of signing up for the contract. 

As I'm still within 14 days of my contract starting I have the option to cancel if I can't resolve the handset issue.

Hi ​@Connemaracait 

Thank you for your response.

I'm pleased to hear that you were able to locate the mobile number in your email and that this part of the issue has now been resolved.

Regarding the calls and texts, compatibility can vary depending on the handset model and its network settings.  Please try the following settings:

1. Go to the Home screen. To open the menu, swipe up on the screen. 
2. Choose Settings. 
3. Scroll down. Choose Connections. 
4. Choose Mobile networks. 
5. Choose Network mode. 
6. Choose 5G/LTE/3G/2G (auto connect). 
7. The Samsung Galaxy S22 5G has now been configured for use of 5G networks. Return to the Home screen. You are able to turn off auto connect so that it remains on 5G.

I understand your concerns about not being made aware of any potential compatibility limitations when signing up, and I appreciate your feedback.

You are correct that if you are still within your cooling-off period, you may have the option to cancel your agreement should you decide not to proceed. However, we'd like the opportunity to investigate the handset issue first and see if we can get your service working as expected.

Thank you,

Zandikle m

The iD Mobile Team