I recently received a new sim and after putting it in my phone it doesn’t work. I’ve created an account but when I try to finalise my id mobile detials it asks to send a code to my number but as my sim isn’t working I can’t receive any text messages. So I’m now stuck and can’t use my SIM card
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id molbie number is not connecting to my phone number
Best answer by Daz_S
Hi there
I recently received a new sim and after putting it in my phone it doesn’t work.
Was this a replacement SIM? If so you need to activate it first?
If using the app or the online portal, note the first part of the SIM number (not the phone number) is already partially filled out.
+22Hi there
I recently received a new sim and after putting it in my phone it doesn’t work.
Was this a replacement SIM? If so you need to activate it first?
If using the app or the online portal, note the first part of the SIM number (not the phone number) is already partially filled out.
no this was new sim, I had activated my account when buying sim and it said when it arrived I would be able to put it straight into my phone and it would work but unfortunately it doesn’t work and now I’m not sure what I am supposed to do
+24Hi
Welcome to the Community!
Have you tested the SIM in another handset?
If you are still having issues with the SIM after activating a replacement, please contact our Live Chat Team.
https://www.idmobile.co.uk/live-chat
Kash
+22enriqueap6 wrote:
no this was new sim, I had activated my account when buying sim and it said when it arrived I would be able to put it straight into my phone and it would work but unfortunately it doesn’t work and now I’m not sure what I am supposed to do
The most obvious question is
And if you came from another provider with that phone, what network was it using?
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