istalling esim

If your Samsung Galaxy S26 is failing to add or transfer an eSIM, the issue is often tied to carrier restrictions, corrupted system caches, or an outdated OS.
Here are the most effective ways to fix the problem, from easiest to most thorough:

If you are trying to transfer an eSIM from an old device and the option is missing or greyed out, bypass the transfer process.

• Log into your mobile carrier's app or log in to your account via a web browser.
• Request a new QR code or a manual activation string for your eSIM.
• On your S26, go to Settings > Connections > SIM manager. Tap Add eSIM, then select Scan QR code and use your camera, or choose Enter activation code manually
• Enter activation code manually

2. Clear SIM Manager and Reset Network Settings

If a previous eSIM installation attempt glitched, it can prevent new ones from going through.

• Clear cache: Go to Settings > Apps > SIM manager > Storage > Clear Cache.
• Reset connections: Go to Settings > General Management > Reset > Reset Network Settings. (Note: This will erase saved Wi-Fi networks and Bluetooth pairings).
• Restart your phone and try adding the eSIM again

3. Update Your Software
Samsung regularly rolls out patches for device compatibility and eSIM connectivity.

• Go to Settings > Software update > Download and install to ensure you are on the latest One UI version

For step-by-step guidance on scanning your specific code, you can refer to the Samsung UK eSIM Guide for visual walk throughs:-
https://www.samsung.com/uk/support/mobile-devices/how-to-use-an-esim-with-your-galaxy-phone/

If you are still having trouble, your best bet is to contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) to discuss this.

 

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

 

Good luck x