missing SIM card

Hi ​@TomMiller, 

We’re sorry for any inconvenience caused.

Please note that this information is required when requesting both an eSIM and a physical replacement SIM for security and verification purposes.

Alternatively, you also have the option of visiting your nearest Currys store, where they can assist you with obtaining a replacement SIM.

Owethu

Thank you for replying so swiftly.  Here’s my situation.  I have just joined ID Mobile and Royal mail have lost my SIM card.  ID mobile refuse to send me a replacement card unless I send a copy of my passport.  I will not send a copy of my passport to a call centre because I do not trust that my details will be kept secure.  Also, I am a long way from a Currys store, so that is not an option.

My only course of action is to cancel the contract, bearing in mind that ID Mobile have failed to honour their part of the contract and are therefore in breach of the contract agreement.

I chatted t0o an agent online and told him to cancel the contract and he said he would.  As on today I have had no notification from ID Mobile to say the contract is terminated.

To summarise, I have no SIM card, therefore no mobile number.  Every time I try to log onto the app I am asked for the code that has been sent to my mobile number, and of course I have no access to the code because I don’t have the SIM card.

I need to speak with someone who can sort this out for me, so what telephone number can I call?????

Hi ​@TomMiller, 

Thank you for getting in touch. We’re sorry to hear about the experience you’ve had recently and would be happy to look into this for you.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks, 

Anneline

The iD Mobile Team