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my number has only half switched.

  • January 28, 2025
  • 6 replies
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C
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Hi,

I've received a text saying my number has now transferred over. I can send and receive texts and call out but I cannot receive calls. If my number is called it goes straight to voicemail or rings my old phone.

What do I do? 

 

Best answer by andewhite

Chantel Moore wrote:

Today. I'll try that later. Thanks

Mobile number transfers in the UK don’t happen immediately, ​@Chantel Moore. 

When I joined iD my switch wasn’t completed until around 4pm on the date scheduled. My ‘old’ SIM stopped working around 11am on the date of my switch - so ~5-hours without network services in my case. 

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    6 replies

    andewhite
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    • andewhite
    • Platinum 
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    • 12454 replies
    • January 28, 2025

    What date was scheduled for your switch to iD Mobile, ​@Chantel Moore? 

    Meanwhile, maybe try turning OFF the phone with your iD SIM, then wait for at least 20-minutes, then turn the phone back ON

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    • Chantel Moore
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    • 2 replies
    • January 28, 2025

    Today. I'll try that later. Thanks

    MZone
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    • MZone
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    • 1218 replies
    • January 28, 2025

    Can take up to 8pm tonight to be fully switched. Keep turning your phone off/on. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
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    • andewhite
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    • Answer
    • January 28, 2025
    Chantel Moore wrote:

    Today. I'll try that later. Thanks

    Mobile number transfers in the UK don’t happen immediately, ​@Chantel Moore. 

    When I joined iD my switch wasn’t completed until around 4pm on the date scheduled. My ‘old’ SIM stopped working around 11am on the date of my switch - so ~5-hours without network services in my case. 

    Forum member (non-iD).
    C
    New
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    • Chantel Moore
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    • 2 replies
    • January 28, 2025

    Thankyou. Husband just rang and it's all switched over now.

    andewhite
    MZone
    2 people like this
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      andewhite
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      MZone
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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2297 replies
    • January 29, 2025

    Hi ​@Chantel Moore 

     

    Thanks for getting in touch. 

     

    We apologise for the delay with you receiving calls following the port. 

    The process can take place any time on the day but we are glad to see it was sorted for you. 

     

    Please do reach out if you require any further assistance. 

     

    Thank you ​@andewhite and ​@MZone for your assistance. 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
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