Hi,
I've received a text saying my number has now transferred over. I can send and receive texts and call out but I cannot receive calls. If my number is called it goes straight to voicemail or rings my old phone.
What do I do?
Solved
my number has only half switched.
Best answer by andewhite
Chantel Moore wrote:
Today. I'll try that later. Thanks
Mobile number transfers in the UK don’t happen immediately,
When I joined iD my switch wasn’t completed until around 4pm on the date scheduled. My ‘old’ SIM stopped working around 11am on the date of my switch - so ~5-hours without network services in my case.
+26What date was scheduled for your switch to iD Mobile,
Meanwhile, maybe try turning OFF the phone with your iD SIM, then wait for at least 20-minutes, then turn the phone back ON
+17Can take up to 8pm tonight to be fully switched. Keep turning your phone off/on.
+26Chantel Moore wrote:
Today. I'll try that later. Thanks
Mobile number transfers in the UK don’t happen immediately,
When I joined iD my switch wasn’t completed until around 4pm on the date scheduled. My ‘old’ SIM stopped working around 11am on the date of my switch - so ~5-hours without network services in my case.
Hi
Thanks for getting in touch.
We apologise for the delay with you receiving calls following the port.
The process can take place any time on the day but we are glad to see it was sorted for you.
Please do reach out if you require any further assistance.
Thank you
Nat
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