So on the 18th of march my number changed over to mobile id.
ive been calling them every two days wasting so much time trying to sort out why I can’t receive calls or texts to this number.
after two weeks of back and forth on the phone I stated I can’t receive calls or texts only call people over this time. which is pointless to me due to I use this phone for business. So if a customer try’s to call me how will I know who to call back ect.
they tried to call me today after this issue but since they trying to call me didn’t get hold of me because my number doesn’t work. They automatically staged the issue is solved. When the issue hasn’t be solved as they clearly couldn’t call me.
I don’t recommend ever porting a number or trying to keep a existing number and changing it to mobile id as i seen this being a very very long process of months to come
this issue has been going on for two weeks and I’ve really had enough of this service they provide.
they don’t put me to anyone that can solve it. You can’t talk to anyone higher than a complaints team which is useless.
I’ve stated multiple times they can only reply to a email because of this issue. Which they failed to email but try to call me results in a automatic dismissal of my technical issue.
If anyone higher up then the complaints team can solve my issue of no calls or texts would greatly appreciate it. I’ve spent 4 hours in curry’s with their colleagues to try everything to sort this, eg reset network, try a new sim, and every other step possible with no solution or success.
