I’ve just switched from Vodafone to ID mobile. When ordering my iPhone 16 pro from ID mobile I put in my Vodafone pac code. Whilst waiting for my new phone to be delivered today I lost connection to Vodafone on my old iPhone 12. I now have no network connection to either Vodafone or ID mobile. When setting up my new phone; when I clicked yes to transferring my number it said I couldn’t. please help!! I use this number for work and no have nothing other than WiFi on both phones.

You can’t use the Apple iOS feature that transfers SIM details from one iPhone to another iPhone on the iD network, @Chloe Randle.Have you tried using a replacement iD SIM with your new iPhone?https://community.idmobile.co.uk/help-with-your-sim-170/how-do-i-get-a-replacement-sim-or-esim-45097

No network & pac code not worked | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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