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no sim with my phone

A
Community Member

I received my phone but no SIM card 

Best answer by MZone

SIM card are sent separately from the phone for security purposes. 

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    3 replies

    andewhite
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    • andewhite
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    • March 11, 2025

    Probably best to contact iD customer service for a web chat about your missing iD SIM, ​@amandasin87.

    iD Mobile

    This community article should help - the iD advisers work until 8pm on weekdays.

    Forum member (non-iD)
    MZone
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    • Answer
    • March 11, 2025

    SIM card are sent separately from the phone for security purposes. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
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    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
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    • March 12, 2025

    Hey there ​@amandasin87, as kindly advised by ​@MZone, SIM cards are delivered separately from the phone, and delivered within 3-5 working days from the order/dispatch date.

     

    Thanks,

    Tyler

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