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Question

Number Porting not quite complete

  • June 28, 2026
  • 2 replies
  • 36 views
C
New Contributor

I recently bought a new contract SIM from iD and ported my old number from another provider. This seems to have worked, as I can make and receive calls (showing the correct number that has ported), and have mobile data working. My Android phone settings also show the ported number.

 

However, I haven't received the successful porting message but instead an email about delayed switching and a refund of a week. As I said, network and phone settings and SIM in settings all shows the correct ported number and is working fine.  From my side the only issue is that the number in my iD Mobile app is still the original SIM number. I have tried resetting network connection and restarting the phone but it doesn't update. I have also uninstalled and reinstalled the app but it still has the original SIM number.

 

Is there anything else I can try or do you need details to look at it on your system?

 

Thanks 

    2 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 29, 2026

    Hi ​@Conscious,

     

    Thanks for getting in touch.

     

    It's good to hear that your calls, texts, mobile data and phone settings are all showing your ported number correctly. It sounds like the port itself has completed successfully.

     

    If the iD Mobile app is still showing your temporary number, we'd recommend trying the following:

    • Sign out of the iD Mobile app and sign back in.
    • Clear the app's cache (Android) or reinstall the app.
    • Try logging in via your online account instead of the app.
    • Restart your phone after completing the above.

     

    The app can sometimes take a little longer to update following a number port.

     

    If it's still showing your temporary number after 24 hours, please contact our Customer Service team via Live Chat so they can check that everything has updated correctly on our side.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • Conscious
    • Author
    • New Contributor
    • June 30, 2026

    Hi

    Thanks for your response. Tried all you said but it made no difference.

    Then this morning I got the "switch complete" message and the number in the app has updated! So it was probably just a question of waiting 2-3 working days.

    Thanks again 

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