oops something went wrong

​@Obytoby Things have ‘evolved’ since this subject was started and I might be able to point you to a reason.

For iPhone you need iOS 15 or higher

For Android you need Android 9 or later

About 1.5 weeks ago the app was version 6.1.0, about 1 week ago it was 6.2.0 and yesterday it became 6.3.0 (the latter now shows your contract start date and contract length).

Previous iD Mobile customers have been trying to register another (technically new) account with the same email address and the same phone number previously used - this can cause the Oops something went wrong message when trying to register for the app and can cause the system to attempt to retrieve a closed account.

One possible fix I managed to do for an old friend (another customer) (but several app versions ago so no idea if it still works) is to try and sign in, not register using the old details (email and phone number), if it opens edit the email address on that previous (old) account, sign out and delete that apps cache, data and uninstall it (noting the minimum specs required). Then use the original email address to register the new account.

Another fix if you’ve never been a customer before (and your device meets the minimum spec above) is to delete the apps cache, data, uninstall and reinstall the app

And if you do get it working:

• iD Mobile had to make us re-register to use the app. The reason was because they overhauled their identity management service to improve their security and for those whom have more than one account to be able to do so via one sign in.
• If you use biometrics. It appears to save our fingerprint details for 90 days, whereby for security reasons you would then need to sign in again.

If you continue to be plagued by this wonderful app and want to raise this direct to the iD App Support team, email them directly on appsupport@idmobile.co.uk with your details, the details of the issue, the device used, the email address associated with your iD Mobile account, the mobile number for the account and see what they can do.

Hope some or all of this helps?

edit also from here

• I get a 'Oops, something went wrong' error in the iD Mobile app. What should I do?

Unlinking, then relinking your plan can often clear up the ‘Oops, something went wrong’ error – it’s a quick refresh that reconnects your account, helping things run smoothly again! To remove your plan from the iD Mobile app or My Account Online, you can:

1. Open the iD Mobile app or log-in to My Account Online.
2. Tap ‘View your plans’.
3. Tap the pencil icon for the plan you’d like to remove.
4. Tap ‘Remove plan’.
5. Tap ‘Yes, remove it’.

Then, follow the steps in the article below to relink your plan:

Then follow this:

https://community.idmobile.co.uk/adding-viewing-my-plan-s-198/how-do-i-add-my-plan-to-the-id-mobile-app-58113

Much appreciated - it must be the multiple account issue - I have a plan for myself and my 2 children but I want to be able to view all via the 1 email/account. I will work through the steps you suggested when I get a chance. Thanks again. Nb software amd app.versions are all up to date

No problem ​@Obytoby 

If might be worth trying via the online portal instead (it works the same way as the app):

http://my.idmobile.co.uk/

For multiple accounts what about these?

• How do I register for the iD Mobile app? F.A.Q.

• How do I add my plan to the iD Mobile app? F.A.Q.

• How do I view my other plans in the iD Mobile app? F.A.Q.

HTH