Hi ​@Mo1 

Once you have been given a PAC code then it will be valid for 30 days.
Who informed you that you need a new one and why?

Even if you asked for a new one there should be no problems as the unused one will just expire.

I’d mobile. 3 mobile couldn’t understand why but gave me a new one. I am new to id but I’m unhappy with their reply no human to chat to for help.

Still unhappy with ID. Tried my new pac code and a message says I have already used it. It is the first time.

do I now have to wait to get a message to says it’s been done on 31/12/2025?

You can request as many PAC codes as you wish as they just automatically expire after 30 days if not used.
Unfortunately I don’t understand how a new PAC code can be ‘already used’ unless your number/service is in the process of being transferred. The service you currently have shouldn’t shut off until it is transferred over to the new provider.
It may be worth requesting another new PAC code and then contacting the Live Chat with it so that you have visual confirmation from an adviser that it has gone through and you will swapped over.
https://www.idmobile.co.uk/live-chat
Just type ‘talk to a person’ in the box at the bottom of the chat so that you get connected to an adviser rather than having to go through endless questions and getting nowhere.
PLEASE be aware that it may take some time to get a conversation started as the advisers handle many chats at a time and this also means that replies are not always instant.
Good luck x

 

Hey there ​@Mo1, we’re sorry to hear about your PAC issues. To speak to an agent on live-chat, please follow the below instructions:

1) Type "Hi"

2) Type your issue in brief

3) Type "Speak to an agent"

4) Click on "Customer Service" from the options provided

5) Type your full name

6) Type your mobile number

Thanks,

Tyler