Your switch app says my details aren't correct. I've checked and pac code correct. Just comes up with same message. Faqs and on the hub pages gives a solution.  I just want to keep my number. And you have no telephone technical supporting 

Hey there @turnerdebbie550, we’re sorry to hear this.

This either means:

1. Your entering incorrect details somewhere. This could be the transaction code. Please ensure you’re entering the transaction code beginning with a “4.
2. Your PAC code has expired.
3. You’ve already requested the port and it’s already in process for a certain date.

If none of the above apply to you, then please reach out via live-chat with your details and PAC code so we can help further:

https://www.idmobile.co.uk/live-chat

Thank you,

Tyler

Hello,

I have PAC code but it is not working.

I also couldn’t find a life chat to start it is always lead me to this chat. OMG ID mobile you are so complicated 

Hello,

How can I find the the transaction code if you didn’t send it to me?

Hi @Nina1978 

The transaction number is typically found in the “Welcome to iD” email we send.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom