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PAC Code Not Working

  • September 21, 2024
  • 6 replies
  • 1410 views
M
Community Member

Hi - I’m currently switching to ID and I’ve been given a PAC code (yesterday) by my current supplier which is valid for 30 days. Unfortunately - the message I receive on the ID switching site is: ‘Your PAC code will expire before we can process your switch’

Best answer by Kash M

Hi @Mattzeus,

Welcome to the Community!

If it’s a fresh PAC code and you are getting the error we may need to process it manually.

Please can you contact our Live Chat Team and they will assist you further.

 

Kash

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    6 replies

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • Answer
    • September 24, 2024

    Hi @Mattzeus,

    Welcome to the Community!

    If it’s a fresh PAC code and you are getting the error we may need to process it manually.

    Please can you contact our Live Chat Team and they will assist you further.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New
 Contributor

    Your switch app says my details aren't correct. I've checked and pac code correct. Just comes up with same message. Faqs and on the hub pages gives a solution.  I just want to keep my number. And you have no telephone technical supporting 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5144 replies
    • October 3, 2024

    Hey there @turnerdebbie550, we’re sorry to hear this.

     

    This either means:

     

    1. Your entering incorrect details somewhere. This could be the transaction code. Please ensure you’re entering the transaction code beginning with a “4.
    2. Your PAC code has expired.
    3. You’ve already requested the port and it’s already in process for a certain date.

     

    If none of the above apply to you, then please reach out via live-chat with your details and PAC code so we can help further:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    Active Contributor
    • Nina1978
    • Active Contributor
    • 5 replies
    • October 9, 2024

    Hello,

    I have PAC code but it is not working.

    I also couldn’t find a life chat to start it is always lead me to this chat. OMG ID mobile you are so complicated 

     

    N
    Active Contributor
    • Nina1978
    • Active Contributor
    • 5 replies
    • October 9, 2024

    Hello,

    How can I find the the transaction code if you didn’t send it to me?

     

     

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8484 replies
    • October 10, 2024

    Hi @Nina1978 

     

    The transaction number is typically found in the “Welcome to iD” email we send.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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