PAC switch not working

Hi ​@Marrianne13 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Entered all switch details it offered me tomorrow, 14/05/2026 which I tried to accept. Keeps saying about 30 days try an earlier date ⁉️ My PAC is valid until the 16th, why won’t it accept it?

Hi ​@Jegm.

Thank you for your post. I’m sorry for the frustration this is causing.

A PAC code must be valid and entered exactly as provided by your previous network, and the transfer date also needs to fall within the valid PAC window. If the system is prompting you to select an earlier date, it may indicate a mismatch with the PAC details or availability within the switching window.

Please double-check that the PAC code has been entered correctly. If everything looks correct and you’re still having issues, please contact us directly: https://www.idmobile.co.uk/live-chat.

We’ll be happy to look into this for you and get it sorted as soon as possible.

Thanks,

Marquerita

The iD Mobile Team

Thanks for replying Marguerita, in the end I contacted EE for new PAC codes and suspiciously the new ones expire on June 11th - that is only 28 days. That would explain why the one I was trying today wanted an earlier date, it was issued on 18th April and I have it in writing that it is valid until 16th May (30 days). I think that was also 28 days - not 30 as I was led to believe!

I should have had another one to do today but Royal Mail messed up with that one and didn’t deliver the SIM card as they should have. Hope it’s here tomorrow. 

Hi ​@Jegm 

Thank you for letting us know.

If you experience any issues, please don’t hesitate to contact us and we will look into this for you.

-Michael Z