Hi ​@Cophee ,

Thank you for getting in touch. I completely understand how frustrating this must be. You can try the following troubleshooting steps:
 

Restart your phone – this can help the device recognise network changes.

Check your SIM – remove and reinsert the SIM to ensure it’s seated correctly.

Network settings reset – on your phone, go to Settings > General > Reset > Reset Network Settings.

Ensure Airplane Mode is off – toggle it on and off to refresh the connection.

If the above does not work, then you may need a replacement SIM card

Lamiya

Hi - when I first put the SIM in the phone, I had service for a few hours before my number was ported. I don’t think it’s a faulty SIM.

could this be escalated to a technical team as I’ve tried thee trouble shooting steps you’ve listed above.

thanks

Your number port has failed. A SIM replacement or device configuration change will not resolve this. 

Thanks - I’ve been on Live Chat and this has now been escalated to a technical team

Can someone from ID please check what is happening with my account.

My porting issue is supposed be with ‘the technical’.. I haven’t heard anything from at all and it’s almost 48hours since since this was raised with them.

I still no service - calls, text, data - everything is still down and it’s now 5 days since ID attempted to port my number.

Hi ​@Cophee, 

Thank you for reaching out, I am so sorry that you’ve not heard anything from the technical team yet. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline

Hi Annelin - I replied to your message - what’s happening?

Hi ​@Cophee .

Please allow the team to reply within 24 hours of sending your message

Lamiya