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problem switching

  • August 23, 2024
  • 4 replies
  • 241 views
R
Community Member

Took out a new contract this week and got a PAC number. When I try enter it to switch it says it has issues. The phone is arriving on Tuesday. Do I have to wait for the phone before I can switch? 

Best answer by Kash M

Hi @Rosemary Baisch,

Welcome to the Community!

If you don’t have the SIM I would advise waiting for the SIM to arrive before porting.

I hope that you have since managed to resolve this.

If you require further assistance, please let us know.

 

Kash

    This topic has been closed for replies.

    4 replies

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • Answer
    • August 27, 2024

    Hi @Rosemary Baisch,

    Welcome to the Community!

    If you don’t have the SIM I would advise waiting for the SIM to arrive before porting.

    I hope that you have since managed to resolve this.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Marta Kopij
    New Contributor
    • Marta Kopij
    • New Contributor
    • December 3, 2024

    So about a month ago I got an id sim card with new number which is working as it should. Meantime I have applied for a pac code from my old network and after installing the id sim I wanted to swap numbers. Unfortunately id website after putting all the inf (correct) keeps telling me there is a problem and I have to adjust is but at the same time sending me a message that the swap of the number will happen on a chosen day. It's not happening and I still have 2 numbers old and new I can't swa themt. Can anyone help. Please

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • December 3, 2024

    Hi there ​@Marta Kopij 

    I’d suggest you contact iD directly to sort this out

    Here’s a few ways:

    Tag @iD Mobile on Facebook / @iD_Mobile_UK on X (Formerly Twitter) or send them a Private Message. One of their team will get back to you as soon as they can.

     

    Or alternatively, their Live Chat team are available 9am - 8pm Monday to Friday,  and 9am - 6pm Saturday, Sunday, and Bank Holidays.

    You can access Live Chat here: www.idmobile.co.uk/live-chat.

    (I would suggest if you use live chat to start the chat with speak to person or talk to person to bypass their automated chat bot)

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • December 5, 2024

    Hi ​@Marta Kopij 

    ​

    We’d recommend the same as ​@Daz_S above, please get in touch with our Facebook, Twitter or live chat team to take a look into this.​

    ​

    Tom​

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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