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STAC code - how do I use?

  • January 3, 2021
  • 3 replies
  • 983 views
A
New Contributor

Hi, 

I have just moved to iD mobile and I’m confused as to what I need to do with my STAC code from my old phone? 
 

Thanks! 
Abi :)

Best answer by Mohammed H

Hello @abigailfaithsheard,

We’ll send you a PM here so we can process your STAC request :)

 

Mohammed

    This topic has been closed for replies.

    3 replies

    Ryan D
    iD Mobile Employee
    • Ryan D
    • iD Mobile Employee
    • January 5, 2021

    Hi @abigailfaithsheard,

    Welcome to iD Mobile!

    The STAC code can be submitted online within your account or via our switching webform found here. You can also submit this to our Live Chat Team here.

    Ryan

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor

    Hey thanks for your reply! 
    I am trying to do this now but I never got a transaction number or a receipt with my sim. Is there any other way I can do it? 

    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • Answer
    • January 15, 2021

    Hello @abigailfaithsheard,

    We’ll send you a PM here so we can process your STAC request :)

     

    Mohammed

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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