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Switch to ID - new pay monthly phone with sim plan, but currently Three mobile user

R
Community Member

I bought a new pay monthly phone with sim plan, but I am currently Three mobile customer. How can I keep my currently number with new sim card?

Should I switch my Three number to IDMobile first? and then active new IDMobile sim card and merge with old number?

 

Thanks in advance!

Best answer by andewhite

Okay ​@rogercccc, ask Three UK for a PAC. 

Then give this PAC (for the number you want to keep) to iD Mobile to use with your iD account and SIM. 

This community article should help. 

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    5 replies

    andewhite
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    • andewhite
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    • 12068 replies
    • Answer
    • March 14, 2025

    Okay ​@rogercccc, ask Three UK for a PAC. 

    Then give this PAC (for the number you want to keep) to iD Mobile to use with your iD account and SIM. 

    This community article should help. 

    Forum member (non-iD)
    N
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 Contributor
    • niasirow
    • New
 Contributor
    • 1 reply
    • March 15, 2025

    Hi, I have the same question..

    Had a new phone a week from Id mobile. Previously with Three from Samsung, but  Still can't use the new phone because pac code says *something went wrong* when I input all the details? I just want to speak to someone and sort it.

    Thanks 

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 287 replies
    • March 15, 2025

    ​@niasirow  Welcome to the community  you can log into the IDMobile Live Chat. Once you've done so in the message box type in "To speak to someone"  An agent will get back to you and hopefully sort matters out with you.

    iD Mobile

     

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    andewhite
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    • andewhite
      andewhite
    Tyler
    iD Mobile Employee
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    • Tyler
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    • 3233 replies
    • March 17, 2025

    Hey there ​@rogercccc, we hope that ​@andewhite kind advice was able to help.

     

    Please let us know if you need any further assistance.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 17, 2025

    Hey there ​@niasirow, we hope that ​@JoeKing’s kind advice was able to help.

     

    If you’re still having issues with your PAC details, please let us know and we can investigate further.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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