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Trouble using my PAC from O2 to keep my number

  • November 26, 2024
  • 4 replies
  • 107 views
S
New
 Contributor

Hi!

So I’m having trouble using the PAC to keep my number. All info provided is correct but I still get the

‘We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.’

message. I’ve checked the double checked the info and it all seems correct. Bit stuck rly :(

Kind Regards, Jamie Armstrong

    4 replies

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • November 26, 2024

    Hi there ​@Shiftycatz 

    Okay, so you’re the 2nd person today who’s reported this. There’s is here -

     

    I wonder if something is currently amiss within iD ​@Matthew T?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New
 Contributor
    • Shiftycatz
    • Author
    • New
 Contributor
    • 1 reply
    • November 26, 2024

    Hey ​@Daz_S thanks for the reply!

    This has happened to me b4 with something else so I’m typing in everything manually and still getting the same thing happening =/

    Daz_S
    1 person likes this
    • Daz_S
      Daz_S
    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • November 26, 2024

    No problem Jamie (​@Shiftycatz)

     

    I have no clue if and when Matthew is working, but he’s the iD Community manager. The only thing I can suggest is wait to see if this sorts itself out (doubtful), see if he or another staffer replies or maybe try their live chat.

     

    But it just seems really odd that 2 persons are having the same issue on the same day. iD did have a porting issue recently so I really do think this is more than what you or I can resolve.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8008 replies
    • November 26, 2024

    Hi ​@Shiftycatz 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
    1 person likes this
    • Daz_S
      Daz_S

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