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two accounts one email


Twoomo
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We purchased two separate accounts at the same time using one email. One of the accounts cannot get access to the app because it only recognises the first account.

Best answer by Matthew T

No worries @Twoomo. It looks like both numbers already have an iD Mobile app account set up.

  • Mobile Number ending in 870 was linked successfully on the 11th July.
  • Mobile Number ending in 064 was linked successfully on the 29th July.

If you’re  trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Looking at the system, both numbers are linked to the same account, so you might just need to switch the view in the iD Mobile app, here’s how:

Thanks.

 

 

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • July 29, 2024

Hey @Twoomo,

You should be able to add two plans under one email, check out the Adding additional plans section in this Community article for more information:

Thanks.


Twoomo
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  • July 29, 2024

Thank you for your reply however I have gone through the steps but the app gives an error message not recognising the mobile number, surname and date of birth. 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • Answer
  • July 30, 2024

No worries @Twoomo. It looks like both numbers already have an iD Mobile app account set up.

  • Mobile Number ending in 870 was linked successfully on the 11th July.
  • Mobile Number ending in 064 was linked successfully on the 29th July.

If you’re  trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Looking at the system, both numbers are linked to the same account, so you might just need to switch the view in the iD Mobile app, here’s how:

Thanks.