We purchased two separate accounts at the same time using one email. One of the accounts cannot get access to the app because it only recognises the first account.
Solved
two accounts one email
Best answer by Matthew T
No worries
- Mobile Number ending in 870 was linked successfully on the 11th July.
- Mobile Number ending in 064 was linked successfully on the 29th July.
If you’re trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Looking at the system, both numbers are linked to the same account, so you might just need to switch the view in the iD Mobile app, here’s how:
Thanks.
This topic has been closed for replies.
+24No worries
- Mobile Number ending in 870 was linked successfully on the 11th July.
- Mobile Number ending in 064 was linked successfully on the 29th July.
If you’re trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Looking at the system, both numbers are linked to the same account, so you might just need to switch the view in the iD Mobile app, here’s how:
Thanks.
Thank you for your reply however I have gone through the steps but the app gives an error message not recognising the mobile number, surname and date of birth.
+24Hey
You should be able to add two plans under one email, check out the Adding additional plans section in this Community article for more information:
Thanks.
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.