using ID abroad

When ever I am abroad my ID does not work. Countries like Tenerife, Portugal and USA

Hello ​@Tony Hollom 

Thank you for getting in touch. 

We are sorry to hear this. 

Can you please confirm if you activated roaming prior to leaving the UK?

Thanks, 

Nat 

Hi Nat

I’m not 100% sure but believe so. Checking right now I see data roaming is set and I don’t recall changing it

kind rgds Tony

Thank you ​@Tony Hollom 

To confirm, roaming is on in the settings? 

Also, are you currently abroad at the moment? 

Thanks, 

Nat 

I’m not currently abroad but evry time I go, I have trouble making calls.

If I go to settings and then connections the heading Data roaming is on, 

Hey there ​@Tony Hollom, sorry to hear that.

Unfortunately, it’d be difficult to troubleshoot if you’re not abroad currently. Therefore, if you have issues the next time you go abroad, please get back in touch with us immediately, so we can troubleshoot further with you and raise to our technical team if needed.

Thanks,

Tyler

Am abroad and recently signed up for I’d 

cant make calls then some r getting threw wen they have rung me can ring back  gone threw everything even reset network still not letting me ring 

Hello ​@Jurkojc 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues whilst roaming.

Can you please confirm where you are roaming and if you have manually searched/attempted to connect to all available networks? 

Thanks, 

Nat 

I will be visiting the USA shortly and the last time I went, I could not use my phone to make calls.  Are there any particular settings I need to have on my galaxy S22+ ?

Hey there ​@peeps, thank you for reaching out.

The main settings needed are to ensure roaming is enabled via both the iD Mobile app/website, and also via your phone’s own settings. You will also need to ensure International settings are enabled on the iD Mobile app/website.

You will also need to ensure your bill cap is high enough to allow out of contract charges for calls, texts and data. Or, for data, you can buy a roam-beyond add on.

If you do encounter issues, pleas

Thanks,

Tyler