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visual voicemail

  • October 19, 2024
  • 3 replies
  • 834 views
Z
Community Member
  • ZoeS
  • Community Member

Hello, my husband and I are both on iD and he has visual voicemail but I don’t. Mine doesn’t work now I’ve changed over. How do I set it up please to visual again? It’s much handier. Thank you. 

Best answer by Natalie W

Hi ​@dlfranks 

 

Thanks for getting in touch. 

 

I am afraid this is not something we currently support. 

There appears to be instances where it is working on some handsets but I am afraid this is not something we can offer at this time. 

 

Thanks, 

 

Nat 

    This topic has been closed for replies.

    3 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 22, 2024

    Hey there @ZoeS, welcome to Community!

     

    We don’t officially support or offer visual voicemail I’m afraid, so that’ll be why it isn’t working. If it’s working for your Husband and he’s on iD, then that’s odd, but may be luck, as again, we don’t officially support this feature at this current point in time.

     

    Thank you,

    Tyler

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    D
    New Contributor
    • dlfranks
    • New Contributor
    • November 28, 2024

    How do I setup Visual Voicemail as an existing customer? my friend just took out an ID mobile contract and has visual voicemail. So it has to be supported? Is it been rolled out gradually?

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • Answer
    • November 29, 2024

    Hi ​@dlfranks 

     

    Thanks for getting in touch. 

     

    I am afraid this is not something we currently support. 

    There appears to be instances where it is working on some handsets but I am afraid this is not something we can offer at this time. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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