An embedded SIM (eSIM) is a digital version of a physical SIM card. Simply activate your eSIM using the QR Code we send you via email, and get connected to iD Mobile hassle-free!
What are the benefits of eSIM?
eSIMs offer greater security since there’s no physical SIM to remove, making it safer if your phone gets lost or stolen. They also allow you to have two active numbers and easily switch between them. Plus, with fewer physical SIMs in circulation, it’s a win for the environment by reducing plastic waste.
FAQs.
How do I activate my eSIM?
Check out this article for steps to activate your eSIM.
What phones do iD Mobile support eSIM on?
Check out this article to find out if your phone is eSIM compatible.
Can I port my number from another network to an eSIM?
Yes. You can use a PAC or STAC as usual if you wish to keep or ditch your existing number when you switch to iD Mobile. If you are currently using an eSIM on your previous network - and transferring your number to iD Mobile - we recommend deleting your old eSIM after you activate your eSIM from us. For additional information, please visit our switching page.
I need a replacement eSIM. What should I do?
To find out how to get a replacement eSIM, check out this article.
I have an physical SIM. Can I switch to an eSIM?
Yes. You can switch from a physical SIM to an eSIM anytime. To find out how to request an eSIM, check out this article.
I have an eSIM. Can I switch to a physical SIM?
Yes. You can switch from an eSIM back to a physical SIM anytime. Check out this article on how to get a replacement physical SIM.
What happens to my plan if I delete my eSIM from my phone?
Deleting your eSIM does not cancel your iD Mobile plan. To continue using the plan, you must get a replacement eSIM. Alternatively, log in to the iD Mobile app to cancel your plan.
What if my eSIM QR code or phone camera is damaged?
Please follow the steps on this article to complete a manual setup of your eSIM.
Do I need a Wi-Fi network to activate my eSIM?
Yes. To activate your eSIM on your phone you’ll need to be connected to the internet (Wi-Fi).
Can I still use my iD eSIM when I travel abroad?
Yes. You can use your eSIM in the same way you would a physical SIM.
