My phone is slow or not working correctly. What should I do?

If your phone is running slow or not working correctly, there are several steps you can take to diagnose and potentially fix the issue. Here’s some helpful tips:

1. Restart your phone.

A quick restart can give your phone a speed boost by clearing out background apps and freeing up memory. It also helps clear temporary files and cached data that can slow your phone down.

2. Check for software updates.

Updating your old Android phone can give it a performance boost with optimisations, bug fixes, and the latest security patches. Plus, it ensures your apps stay compatible and run smoothly. Check out the article below for more information:

• Why do phones need updating? Blog

3. Managing storage.

To keep your phone running smoothly, free up storage by clearing out old files, and transferring photos and videos to the cloud. Don’t forget to clear app caches regularly for an extra boost.

4. Streamling apps.

Speed up your old Android phone by disabling unused pre-installed apps, limiting background processes, and turning off animations. These tweaks can reduce clutter and make your device run more smoothly.

5. Factory reset.

A factory reset can refresh your old Android phone by clearing junk files and resetting settings. Just back up your data, disable Factory Reset Protection if needed, then go to Settings > System > Backup & reset, and start the factory reset. After it’s done, your phone will feel like new, ready for setup.

1. Restart your iPhone.

Restarting your iPhone can boost its speed by shutting down background apps and clearing up memory. It also helps remove temporary files and cached data that could be slowing it down.

2. Check for software updates.

To give your old iPhone a performance boost with optimisations, bug fixes, and the latest security patches, check for software updates. Start by going to Settings and then General. Tap on Software Update, and if an update is available, select Download and Install. Keeping your iPhone updated ensures your apps run smoothly and helps maintain compatibility.

3. Managing storage.

Managing storage is key to keeping your iPhone running smoothly. Free up space by deleting unused apps, clearing out old files, and transferring photos and videos to iCloud.

4. Look at your battery health.

Check your battery health by going to Settings > Battery > Battery Health. Over time, all iPhone batteries lose capacity and performance, and iOS will let you know if it’s time for a replacement.

5. Factory reset.

A factory reset can give your old iPhone a fresh start by clearing out junk and restoring default settings. First, back up your data, then go to Settings> General> Reset. Choose Erase All Content and Settings and follow the prompts. Once it’s done, your iPhone will be like new and ready for setup.

If you’ve tried the troubleshooting steps above and your phone is still slow or not working correctly, contact the device manufacturer, who can provide more tailored advice. If you continue to experience issues, you may need to get your phone repaired. Follow the guide below for more information:

• My phone is broken. How do I get it repaired? F.A.Q.