My ID bill is £2.99 per month. But on 20 April 2020, I paid £5.61. Why? I have not used up my minutes, texts or data allowance, I checked by ringing 7777 on my phone.
My ID bill is £2.99 per month. But on 20 April I paid £5.61. Why? I have not used up my minutes, texts or data allowances, I checked by ringing 7777 on my phone
I have been trying to log into my account for days. I change my password using the Change password function, I get the code texted to me and I get an email confirming the change. Then when I log in with my new password it says it’s the wrong password. This has happened 5 times now. How do I rectify this? I want to change my plan because I’m now overpaying after my contract has ended
It appears you have not upgraded to a new plan but have instead ordered a new plan entirely, if you do not wish to keep the new number I’d recommend looking into a cancellation/return of the new account.
I pay £5 a month I want to access my account to find out when my service starts and finishes monthly. I cannot get into my account at all I have changed my passwords given my mobile number, email address over and over I have tried for over two hrs. I want to change my service but need help/ advice as I live outside of Uk and am only here 6 months a year, never use the service when out of country as in USA. I Pay all year round so when I come back each summer I have service. I have had this service since 2018 so a long time but need to speak with someone to change it. Can anyone advise me please.