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I can’t remember my password?

  • January 20, 2020
  • 8 replies
  • 8270 views

iD Mobile
iD Mobile Employee

Please note: This article has been archived. For more information, click below.

 

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8 replies

ElBell
Community Member
  • Community Member
  • 0 replies
  • June 29, 2020

I have lost my phone so I can’t get the verification code by text!


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • June 29, 2020

Hi @ElBell, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory


Davdaretbb
Community Member
  • Community Member
  • 0 replies
  • September 20, 2020

Hello @Rory , I’m in the same situation as ElBell, but I can’t find any buttons on the help and support page to access the Live Chat (see image). Is there something I’m missing?

I’m on Firefox 80.0.1, if that’s relevant.


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • September 22, 2020

Hi @Davdaretbb,

I’m sorry to see that, have you cleared the browser cookies or have you been able to use another browser to test the issue?

Ryan


Davdaretbb
Community Member
  • Community Member
  • 0 replies
  • September 24, 2020

Ah, yes, I’ve got it working in Chrome now, Thanks!


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • September 25, 2020

Excellent!

 

Cheers for sharing the fix @Davdaretbb.

 

Will


Kat Napier
Community Member
  • Community Member
  • 0 replies
  • July 25, 2023

Help! I have forgotten my log in details. I have tried to follow the prompts to regain access but it’s not accepting my answers. 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • July 28, 2023

Hi @Kat Napier 

 

Have you registered to the iD Mobile app/website previously? If not, you’ll need to register an account first.

 

Please let us know if you continue to have any issues.

 

Tom