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iD News & Service Updates

About iD, announcements, service updates.

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NOW RESOLVED - technical issues are affecting the iD app, My Account and Customer Services team.

Due to a technical issue, our iD Mobile app and My Account online are currently unavailable. Live Chat is closed and our Sales and Customer Services teams are unable to access customer account information at the moment. Our technical team are working hard to fix the issue and should be up and runnin...

NOW RESOLVED - Technical issue affecting Live Chat and Sales and Customer Services teams

Due to a technical issue, Live Chat is closed and our Sales and Customer Services teams are unable to access customer account information at the moment. Our technical team are working hard to fix the issue. We apologise for any inconvenience this might cause.

Facebook messenger

On my new huawei p20 Pro when I go into facebook messenger in the search bar it shows a green dot then the screen flickers and the dot disappears Or if I go into facebook messenger and open a message the green online dot with a person name beside it appears on top of the name of the actual person...

ID mobile crashed

HAS ID mobile crashed

The app isn't working.

Just to let you know the app had today stopped working for me. Won't connect now. Its been installed twice. It's an internal problem with id everything is correct my end. Network is fine WiFi is working at home too. Sort it out please or at least notify those who need to know Happy new year

Article How to claim your 12 Deals of Christmas offers.

If you’ve purchased one of our 12 deals of Christmas offers, here’s how to redeem your gift. • 12 month Playstation Plus with the Sony Xperia range. Have you purchased a Sony Xperia pay monthly phone in our 12 deals of Christmas’ event? Then congratulations – you can enjoy 12 months PlayStation Pl...

iPhone XS and XS Max on iD Mobile

Some customers using the iPhone XS or XS Max with their iD Mobile SIM will have experienced issues trying to use their SIM card in these phones. We’ve identified the cause of this issue and what is required to fix it. Some of our SIM cards are not currently compatible with the iPhone XS and XS Max...

Contract Acceptance

Hello bought a sim card yesterday, still no answer given or not, (credit and security checks) I will get an answer today?

Network outage

I have been having patchy signal in Great Yarmouth over the past one week and the network is now completely off. Wen will I get network back please?

Service now restored to the app and My Account

Update 10.50pm - service has now been restored to the iD Mobile app and My Account. Thanks for bearing with us. Due to system issues, the iD Mobile app and My Account online are currently unavailable. We're working hard to get these up and running again. We'd like to apologise for any inconvenie...

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iD News & Service Updates

Article Transferring your number or account to iD Mobile over Easter

Article Calls not connecting to Talk Talk numbers - Updated

Article Switching to iD during the festive period

Article iD Mobile Support at your fingertips

Article iD Mobile app now available

Article Network service issues this morning - updated

Article Issues with making and receiving calls - updated

Article Huawei Update

Article Did you pre-order a Huawei P30? Got your free Sonos yet?

Article How to claim your 12 Deals of Christmas offers.

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