Account cancelled but I wanted a PAC code | iD Mobile Community
Skip to main content
Question

Account cancelled but I wanted a PAC code

  • December 30, 2021
  • 2 replies
  • 466 views

Charisse Heydon
Community Member

I cancelled my ID contract and requested a PAC code. I didn’t receive it and now the contract has cancelled, so I can’t text for a PAC code as my sim no longer works! How do I get my PAC code??

This topic has been closed for replies.

2 replies

Taye Stone
Helpful Contributor
  • Helpful Contributor
  • December 31, 2021

Yeah, so it's either cancel your contract OR get a PAC code. Otherwise you just cancel it and lose your number like what's happened here.

 

Hopefully someone from iD will get in touch soon to help try and retrieve your number.


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • December 31, 2021

I cancelled my ID contract and requested a PAC code. I didn’t receive it and now the contract has cancelled, so I can’t text for a PAC code as my sim no longer works! How do I get my PAC code??

Hello @Charisse Heydon,

As @Taye Stone  mentioned, you’d either request a PAC code and use this to cancel OR submit a cancellation, not both.

For PAC codes, your account cancels when the number leaves the network.

How long has it been since your account was cancelled?