If you can’t remember your password, follow the below instructions to reset it:
- Visit the login page on the iD App or My Account online.
- Click ‘Forgotten your password?’
- Enter your Username or Email and click submit.
- Enter –
- Mobile Number (Number active on your SIM).
- Account holder’s last name (Last name of person that purchased the account).
- Account holder’s date of birth (Last name of person that purchased the account).
- Click ‘Submit’.
- We’ll send you a Verification Code by text. Enter the code and click ‘Submit’.
- You’ll then be asked to enter a new password. Then click ‘submit’.
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