Want consistently clear, uninterrupted catch-ups with friends and family? With iD Mobile’s Wi-Fi calling feature, it’s easy. Here’s our step-by-step guide on what Wi-Fi calling is and how to set it up:
What is Wi-Fi Calling?
Wi-Fi Calling is a service that lets you make and receive calls using a Wi-Fi network. Indoor blackspots can stop you from getting connected, but with Wi-Fi Calling, that’s not a problem. It gives you clearer calls in more places than ever before.
When you use the Wi-Fi Calling feature, it will come out of your monthly allowance of minutes. If you don’t have any minutes left in your allowance, you will be charged at our usual out-of-plan rates for any additional minutes you use. You will also be charged at our out-of-plan rates if you made a call that’s not covered by your monthly allowances of minutes.
Please note: You cannot use Wi-Fi Calling when you’re aboard. It’s for domestic use only.
What is the difference between 4G (VoLTE) Calling and Wi-Fi Calling?
4G (VoLTE) Calling allows you to make and take calls over a 4G network. In contrast, Wi-Fi Calling with iD Mobile lets you make and take calls using a wireless internet connection. With Wi-Fi calling, you can make calls when you’re on the go, without having to worry about whether or not you can get a signal, as long as you’re connected to a Wi-Fi network.
How do I enable Wi-Fi Calling?
First, double-check your phone is compatible with Wi-Fi Calling by checking our list of approved handsets. Be sure to check you have the latest software installed on your phone, then follow the steps below:
iPhone.
Follow the steps in this helpful Apple Support article.
Samsung Galaxy.
Follow the steps in this helpful Samsung Support article.
Most other Android phones.
Follow the steps in this helpful Google Support article.
Why do my Wi-Fi Calls keep dropping off?
Dropped Wi-Fi calls are most commonly the result of poor Wi-Fi coverage or speeds. If you’re using Wi-Fi Calling because your 4G signal is already poor, this will mean that when you do experience a drop-off in Wi-Fi speed or coverage, your call hasn’t got a strong enough mobile network to fall back on and the call is forced to end.
The best way to improve your Wi-Fi speed and coverage at home is by moving your Wi-Fi Router to a central location in the house. This should reduce dead spots and ensure that your broadband speed remains consistent. If you’re still experiencing issues, get in touch with your broadband provider.
I am using Wi-Fi Calling but the call quality is still bad?
There are a few possible reasons why you’re still experiencing poor call quality, but the two most common reasons are:
- You are calling over 3rd party apps like WhatsApp, Microsoft Teams, Skype, or Facebook.
These third-party apps don’t offer the same audio and voice quality as Wi-Fi calls made using your phone’s built-in ‘Phone/Call’ feature. Try using the ‘Phone’ feature instead of third-party apps.
- Your Wi-Fi Network is experiencing issues or your house has Wi-Fi blackspots.
It’s common to have Wi-Fi issues, even with a service promising strong speeds and full coverage. We recommend testing in multiple rooms, especially where you make calls. Rooms with no connection or slow speeds are Wi-Fi blackspots. Moving your Wi-Fi router can help. If speeds remain inconsistent or don’t match your plan, contact your broadband provider.
Is it safe to use Wi-Fi Calling?
Wi-Fi Calling on Android and iPhones is perfectly safe. We’ll typically encrypt your voice data, even if you’re using an unsecured Wi-Fi Network. So, chat away with peace of mind!