I recently landed in Switzerland to discover, within minutes that £5 then another £5 were added to my account in data charges.
I would like to know how this happened since my new phone has never had the data roaming switched on.
How do I raise a complaint for recovery of these incorrect charges?
As an side, £5 for 3Mb?! Extortionate comes to mind.
+4
Hi
Usage of your iD Mobile plan while in a non-inclusive zone (such as Switzerland) will incur extra costs unless your bill cap is set at £0 or roaming services turned off in your iD Mobile app/website account.
If you’ve been charged extra, your bill cap is high enough to allow charges and roaming is switched on in your iD Mobile app/website account.
Tom
Which is my point entirely. Roaming was NOT switched on. It is a new phone and by default roaming is off.
I did not turn roaming on until well into France.
Who do I send an official complaint to?
+9
...
Who do I send an official complaint to?
The process is explained online at https://www.idmobile.co.uk/help-and-advice/complaints-procedure.
🍀
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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