I am having difficulty for the second month running now topping up my PAYG account. The problem is that when I attempt to top up OR purchase a bundle I get the error message “oops, something went wrong, please try again”. This is not isolated to one account either as I have two PAYG accounts, one for my wife and one for my son and I have also tried on multiple devices, a PC with Edge browser (dont judge) and also my iphone via both the safari browser and also the mobile app but to no avail. The same thing occurred last month at which time I managed to get through to an agent on the online chat and his resolution was to just give me a 10 pounds bundle for free, however this time not only do I have this issue but I am also unable to get through to an agent. Anyone else experiencing this problem?
Best answer by PeteHH
View original