A number from old contract 5 years ago showing in app. I used existing email and pword. New sim is not showing in app. Any way round this?
Solved
old phone number showing in iD app
Best answer by andewhite
Did you transfer your number to iD Mobile this time
From the few details posted, it sounds like you ‘old’ iD account might never have have been cancelled.
This topic has been closed for replies.
+26Did you transfer your number to iD Mobile this time
From the few details posted, it sounds like you ‘old’ iD account might never have have been cancelled.
Ni I have not transfered a number this time. Yes, it looks like it should have been cancelled. Had I known I'd have started a new account. Thing is my email address is same as 5 years ago, so I logged in with it. Can't find how to contact re:new sim number now.
+26Your new iD SIM card is already active and ready to use.
If you call or text, a friend or family member, you can get your iD mobile number by asking them - good luck
I know my new number it's in the opening emails to me. What are you saying I do with it being known? Contacting someone? Who? How?
+26Okay
The support teams work until 8pm on weekdays.
Thanks for assistance
Worked out by using new email address and registering. Thanks.
+25Hi
Glad to hear you’ve got this worked out now.
Thanks for the help here
Tom
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