A number from old contract 5 years ago showing in app. I used existing email and pword. New sim is not showing in app. Any way round this?
Best answer by andewhite
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old phone number showing in iD app
Userlevel 1
Userlevel 8
+9
Did you transfer your number to iD Mobile this time
From the few details posted, it sounds like you ‘old’ iD account might never have have been cancelled.
Userlevel 1
Ni I have not transfered a number this time. Yes, it looks like it should have been cancelled. Had I known I'd have started a new account. Thing is my email address is same as 5 years ago, so I logged in with it. Can't find how to contact re:new sim number now.
Userlevel 8
+9
Your new iD SIM card is already active and ready to use.
If you call or text, a friend or family member, you can get your iD mobile number by asking them - good luckÂ
Userlevel 1
I know my new number it's in the opening emails to me. What are you saying I do with it being known? Contacting someone? Who? How?
Userlevel 8
+9
Okay
The support teams work until 8pm on weekdays.
Userlevel 1
Thanks for assistance
Userlevel 1
Worked out by using new email address and registering. Thanks.
Userlevel 7
+4
Hi
Â
Glad to hear you’ve got this worked out now.
Â
Thanks for the help here
Â
Tom
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