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Question

Pay as you go (PAYG) indicating out of credit despite credit balance.

  • February 23, 2026
  • 5 replies
  • 13 views
B
Active Contributor
  • Beal
  • Active Contributor

I have a straight PAYG plan where I just pay for what I use (no monthly plan). I have had this plan for many years with no problems. About 10 weeks ago my phone stopped working even though I had plenty of credit. I would get a message indicating that I’m out of credit when I try to make a call or send a text, despite my credit balance. I hadn’t topped up my balance for quite a while, so I added some credit and the phone started working again, but only for about a week, and then it stopped again. I did some research on ChatGPT and it said the problem was caused by having an older phone (iPhone 11) with an old SIM (over 5 yeaars old), and that a new SIM would correct the problem. So I ordered a new SIM from ID about 8 weeks ago and that seemed to fix the problem, but now it’s happening again. It tells me I’m out of credit even though my balance is currently almost £10. Is there a requirement that you must top up periodically even though you still have plenty of credit? Please help. Thank you.

      5 replies

      Geluk
      Silver Contributor
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      • Geluk
      • Silver Contributor
      • February 23, 2026

      As with all providers you need to make a chargeable call /text every 180 days or number may be reallocated.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      B
      Active Contributor
      • Beal
      • Author
      • Active Contributor
      • February 23, 2026

      I don’t use my phone often, but I certainly use it more than once every 180 day, but thanks anyway.

      WelshPaul
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • WelshPaul
      • Platinum 
Contributor
      • February 23, 2026

      FYI - With iD Mobile It’s 4 months, not 180 days. 

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      B
      Active Contributor
      • Beal
      • Author
      • Active Contributor
      • February 23, 2026

      Thanks, I did read that somewhere on the ID site, and that probably explains why the phone stopped working 10 weeks ago, but then I topped up and it stopped working a week later, and then I got a new SIM 8 weeks ago and now it has stopped working again, so something else is obviously causing the problem.

      M
      iD Mobile Employee
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      • Michael Z
      • iD Mobile Employee
      • February 23, 2026

      Hi ​@Beal 

       

      Thank you for the message.

       

      Can you try a mobile network reset and see if that resolved the issue for you. Here are the steps below.

       

      Mobile network reset:
       
      1.Press Settings.
      2. Press General.
      3. Press Transfer or Reset iPhone.
      4. Press Reset.
      5. Press Reset Network Settings.
      6. Press Reset Network Settings.
      7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
      8. Restart phone

       

      Michael Z

       

       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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