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app is saying its too early to upgrade but it should be today

  • February 28, 2025
  • 4 replies
  • 182 views
Joe Duff
New
 Contributor

Hi I am wanting to upgrade my handset but the app is saying it's too early.

I'm eligible as of today and can't find a number to speak to somebody about it.

I have had zero issues with id this past 2 years but this is really putting me off renewing with id can anybody help please?

Best answer by MZone

You can always try the iD Telephone Sales team, @Joe Duff

Speak to a sales adviser on 020 7139 1397, between 9am - 6pm.

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    4 replies

    MZone
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    • MZone
    • Platinum 
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    • 1218 replies
    • Answer
    • February 28, 2025

    You can always try the iD Telephone Sales team, @Joe Duff

    Speak to a sales adviser on 020 7139 1397, between 9am - 6pm.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • February 28, 2025

    Hey there ​@Joe Duff, thank you for reaching out.

     

    As kindly advised, please call our sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

     

    Or, please keep checking the app/website for upgrades shortly.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Joe Duff
    New
 Contributor
    • Joe Duff
    • Author
    • New
 Contributor
    • 1 reply
    • March 3, 2025

    It appears it's working correctly now however id don't seem to value the loyalty to the customer but instead offer better deals to new customers.

    Three have blown you out the water this time so will wait a further 2 months and will be going back with them.

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2333 replies
    • March 4, 2025

    We are very sorry to hear you feel this way ​@Joe Duff 

    As a provider, we do have introductory offers for people joining us and all of our customers benefit from these. 

    Once the offer expires, we do all we can to provide the best possible deals.

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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